Built With Peace Of Mind From Day One
Every MoodTag tag is backed by clear, practical guarantees. Our promises are designed around what matters most: your dog’s ID staying readable, your order being right, and your Never-Fall setup being protected if the Never-Fall Ring fails during normal use.
Three Simple MoodTag Promises
MoodTag now focuses on Never-Fall dog ID tags: premium engraved tags built with stronger attachment hardware for active dogs.
To keep things simple, the 90-Day Guarantee applies to all MoodTag tags. The Lifetime Engraving Readability Promise applies to MoodTag engraved ID tags. The Lifetime Never-Fall Ring Guarantee applies only to Never-Fall Tags.
Quick Guarantee Stack
- 90-Day Money-Back: applies to all MoodTag tags.
- Lifetime Engraving Readability: applies if engraved details become unreadable through normal wear.
- Lifetime Never-Fall Ring Guarantee: applies to Never-Fall Tags when the Never-Fall Ring fails during normal use.
Which Guarantee Applies?
Here is the simple version of what each guarantee covers.
| Guarantee | Applies To | What It Means |
|---|---|---|
| 90-Day Money-Back Guarantee | All MoodTag tags | Try MoodTag for 90 days. If you are not happy with the quality, finish, or setup, contact us and we will refund your money. |
| Lifetime Engraving Readability Promise | MoodTag engraved ID tags | If normal wear makes the engraved details unreadable, we will replace the tag. |
| Lifetime Never-Fall Ring Guarantee | Never-Fall Tags only | If the Never-Fall Ring fails during normal use and clear photo proof is provided, we will replace the full Never-Fall tag setup. |
The MoodTag Guarantee Stack
Each promise has a clear role: confidence when you order, readable ID over time, and stronger protection for the Never-Fall Ring.
90-Day Money-Back Guarantee
Applies to all MoodTag tags. Try it for 90 days. If you are not happy with the quality, finish, or setup, contact us and we will refund your money.
Lifetime Engraving Readability
If your engraved details become unreadable through normal wear, we will replace the tag so your dog’s ID details stay clear.
Lifetime Never-Fall Ring Guarantee
If the Never-Fall Ring fails during normal use and you provide clear photo proof, we will replace the full Never-Fall tag setup.
90-Day Money-Back Guarantee
Try your MoodTag for 90 days. If you are not happy with the quality, finish, or setup, contact us within 90 days of receiving your order and we will refund your money.
What This Covers
- Product quality concerns
- Finish concerns
- Engraving quality concerns
- Setup concerns
- Order issues where something has gone wrong
What This Does Not Cover
- Customer typos, spelling mistakes, or incorrect phone numbers entered at checkout
- Change of mind after the 90-day period
- Tags damaged by chewing, misuse, modification, tools, or abnormal damage
- Lost tags after delivery where no product issue can be verified
- Normal cosmetic wear that does not affect readability or function
Please double-check all spelling, capitalisation, and phone numbers before placing your order. Your tag will be engraved using the details you submit.
Lifetime Engraving Readability Promise
Your dog’s ID only helps if the details stay easy to read. MoodTag tags are deep laser engraved to help keep your dog’s name and contact details clear through normal everyday wear.
If your engraved details become unreadable through normal wear, we will replace the tag.
What This Covers
- Engraved text becoming unreadable through normal daily wear
- Dog name, owner name, phone number, or contact details no longer being readable in normal lighting
- Engraving readability issues that affect the tag’s ability to do its job
What This Does Not Cover
- Lost tags
- Customer typos, spelling mistakes, wrong phone numbers, or incorrect details submitted at checkout
- Normal surface scratches, scuffs, or marks that do not affect readability
- Cosmetic wear to the finish that does not make the engraving unreadable
- Damage caused by chewing, grinding, drilling, tools, harsh chemicals, or misuse
- Damage caused by collar failure or third-party hardware failure
If the engraved details are still readable, the tag is still doing its job.
Lifetime Never-Fall Ring Guarantee
Never-Fall Tags are made for active dogs that run, pull, roll, swim, wrestle, explore, or keep losing ordinary tags. Each Never-Fall setup includes MoodTag’s Never-Fall Ring and a 26mm Heavy-Duty Attachment Ring to create a stronger connection between your dog’s engraved tag and collar D-ring.
If the MoodTag Never-Fall Ring fails during normal use and you can provide a clear photo showing the failure, we will replace your full MoodTag Never-Fall tag setup.
What This Covers
- Failure of the MoodTag Never-Fall Ring during normal use
- A verified Never-Fall Ring failure where clear photo proof is provided
- Replacement of the full MoodTag Never-Fall tag setup when the Never-Fall Ring failure is approved
What This Does Not Mean
- It does not mean the tag or collar can never be lost in every possible situation
- It does not cover collar failure
- It does not cover chewing, misuse, modification, or incorrect reassembly
- It does not cover lost collars or missing products without proof of Never-Fall Ring failure
- It does not make the 26mm Heavy-Duty Attachment Ring a lifetime-covered component
Important: The 48kg and 100kg ratings refer to pull-force testing on the Never-Fall Ring. They do not refer to your dog’s body weight, and they do not mean the tag is indestructible in every possible situation.
26mm Heavy-Duty Attachment Ring note: The 26mm Heavy-Duty Attachment Ring connects your MoodTag setup to your dog’s collar D-ring. It is a replaceable wear-and-check component. Please inspect it regularly and replace it if it shows wear, bending, opening, damage, or weakness.
How To Make A Guarantee Claim
We try to keep claims simple. The clearer the photo and order details, the faster we can review what happened.
Take A Clear Photo
Show the engraving readability issue, product issue, setup issue, or Never-Fall Ring failure clearly.
Find Your Order Details
Include your order number, receipt email, invoice, or the name used on the order.
What MoodTag Guarantees Do Not Cover
To keep our guarantees fair and practical, some situations are not covered.
- Lost tags where no product failure can be verified
- Customer typos, spelling mistakes, incorrect phone numbers, or incorrect details entered at checkout
- Damage caused by chewing
- Damage caused by misuse, tools, grinding, drilling, or modification
- Damage caused by harsh industrial chemicals
- Collar failure or third-party hardware failure
- Lost collars or missing products without proof of a covered product failure
- Normal cosmetic scratches, scuffs, dents, or marks that do not affect readability or function
- Wear, bending, opening, or weakness of replaceable wear-and-check components that have not been inspected or replaced when needed
- Forceful accidents or unusual damage outside normal dog-wear conditions
What “Lifetime” Means
“Lifetime” refers to the lifetime of the original MoodTag product while owned by the original purchaser. Lifetime guarantees are non-transferable and tied to the original proof of purchase directly from MoodTag.
Clear ID. Stronger Setup. More Peace Of Mind.
MoodTag Never-Fall Tags are built to help your dog’s ID stay attached and readable when it matters most. Choose Lite for everyday durability or MAX for MoodTag’s strongest Never-Fall setup.