Frequently Asked Questions
Everything you need to know about MoodTag’s premium stainless steel dog ID tags, shipping, guarantees, and how to choose between Classic, Silent, and Never-Fall setups. If you can’t find your answer here, our Australian support team is here to help.
Choosing Your MoodTag
Choose Classic Engraved Tags if you want a premium stainless steel dog ID tag for everyday readability.
Choose Silent Tags if your main priority is less jingling, less clinking, or a cleaner collar setup.
Choose Never-Fall Tags if your dog keeps losing, snapping, or breaking ordinary tags.
Choose Silent Tags if your main priority is less jingling, less clinking, or a cleaner collar setup.
Choose Never-Fall Tags if your dog keeps losing, snapping, or breaking ordinary tags.
Classic Engraved Tags are made for premium everyday readability.
Silent Tags are made for quieter everyday wear, less collar noise, and cleaner collar fit.
Never-Fall Tags are made for active dogs that lose, snap, or break ordinary tags.
The simple version: Classic is readable. Silent is quieter. Never-Fall is stronger.
Silent Tags are made for quieter everyday wear, less collar noise, and cleaner collar fit.
Never-Fall Tags are made for active dogs that lose, snap, or break ordinary tags.
The simple version: Classic is readable. Silent is quieter. Never-Fall is stronger.
Yes. MoodTag’s main engraved dog ID tags are made from premium stainless steel.
We do not position MoodTag as a cheap aluminium, alloy, plastic, or novelty tag brand. Never-Fall MAX may include a lightweight aluminium backup ID tag as an extra bonus, but the main engraved MoodTag is stainless steel.
We do not position MoodTag as a cheap aluminium, alloy, plastic, or novelty tag brand. Never-Fall MAX may include a lightweight aluminium backup ID tag as an extra bonus, but the main engraved MoodTag is stainless steel.
Orders & Shipping
Orders placed before 10:00 AM AEST, Monday to Friday, dispatch the same business day from our Queensland studio.
Orders placed after the cut-off, on weekends, or on public holidays will move into the next business day’s production queue.
Orders placed after the cut-off, on weekends, or on public holidays will move into the next business day’s production queue.
Standard shipping is free Australia-wide.
Standard shipping does not include tracking. If you would like tracking or faster delivery, you can upgrade at checkout to Parcel Post for $8.90 or Express Post + Priority Dispatch for $12.90.
For estimated delivery times and the latest shipping details, please check our Shipping page.
Standard shipping does not include tracking. If you would like tracking or faster delivery, you can upgrade at checkout to Parcel Post for $8.90 or Express Post + Priority Dispatch for $12.90.
For estimated delivery times and the latest shipping details, please check our Shipping page.
Please contact us as quickly as possible if you notice a typo or incorrect phone number after ordering.
If your tag has not gone into engraving yet, we will do our best to update the details for you. Once engraving has started, customer-entered spelling mistakes, wrong phone numbers, or incorrect details may not be eligible for a free remake.
Please double-check all names, spelling, and phone numbers before placing your order.
If your tag has not gone into engraving yet, we will do our best to update the details for you. Once engraving has started, customer-entered spelling mistakes, wrong phone numbers, or incorrect details may not be eligible for a free remake.
Please double-check all names, spelling, and phone numbers before placing your order.
No. MoodTag currently ships within Australia only.
This helps us keep our fulfilment simple, reliable, and focused on Australian dog owners.
This helps us keep our fulfilment simple, reliable, and focused on Australian dog owners.
Materials & Hardware
If your dog keeps losing, snapping, or breaking ordinary tags, choose Never-Fall Tags.
Never-Fall Lite includes a 48kg pull-force tested Never-Fall Ring, while Never-Fall MAX includes MoodTag’s strongest 100kg pull-force tested Never-Fall Ring, plus backup ID, extra rings, and priority engraving.
No tag setup can be guaranteed impossible to lose in every situation, but Never-Fall is built with stronger attachment hardware to help reduce the risk of tag loss from weak standard rings.
Never-Fall Lite includes a 48kg pull-force tested Never-Fall Ring, while Never-Fall MAX includes MoodTag’s strongest 100kg pull-force tested Never-Fall Ring, plus backup ID, extra rings, and priority engraving.
No tag setup can be guaranteed impossible to lose in every situation, but Never-Fall is built with stronger attachment hardware to help reduce the risk of tag loss from weak standard rings.
The 48kg and 100kg ratings refer to pull-force testing on the Never-Fall Ring.
They do not refer to your dog’s body weight.
Never-Fall Lite includes a 48kg pull-force tested Never-Fall Ring. Never-Fall MAX includes MoodTag’s strongest 100kg pull-force tested Never-Fall Ring.
They do not refer to your dog’s body weight.
Never-Fall Lite includes a 48kg pull-force tested Never-Fall Ring. Never-Fall MAX includes MoodTag’s strongest 100kg pull-force tested Never-Fall Ring.
The 26mm Heavy-Duty Attachment Ring connects your MoodTag setup to your dog’s collar D ring.
The Never-Fall setup works like this:
Tag → Never-Fall Ring → 26mm Heavy-Duty Attachment Ring → Collar D Ring
The 26mm Heavy-Duty Attachment Ring is a replaceable wear-and-check component, so we recommend inspecting it regularly and replacing it if it shows wear, bending, opening, damage, or weakness.
The Never-Fall setup works like this:
Tag → Never-Fall Ring → 26mm Heavy-Duty Attachment Ring → Collar D Ring
The 26mm Heavy-Duty Attachment Ring is a replaceable wear-and-check component, so we recommend inspecting it regularly and replacing it if it shows wear, bending, opening, damage, or weakness.
Classic and Never-Fall Tags are not designed as silent products.
If your main priority is less collar noise, choose Silent Tags.
The Silent Slide-On Tag removes the hanging tag ring for a cleaner, lower-movement fit. The Silent Dangling Tag uses a silicone silencer to help reduce metallic clinking.
Silent Tags are designed to reduce noise, not remove every possible sound in every situation.
If your main priority is less collar noise, choose Silent Tags.
The Silent Slide-On Tag removes the hanging tag ring for a cleaner, lower-movement fit. The Silent Dangling Tag uses a silicone silencer to help reduce metallic clinking.
Silent Tags are designed to reduce noise, not remove every possible sound in every situation.
Silent Tags
Silent Tags are designed to help reduce annoying tag jingling, not remove every possible sound in every situation.
The Silent Slide-On Tag reduces movement by removing the hanging tag ring entirely. The Silent Dangling Tag uses a custom-fit silicone silencer to help soften the metallic clinking that can happen with hanging tags during everyday movement.
The Silent Slide-On Tag reduces movement by removing the hanging tag ring entirely. The Silent Dangling Tag uses a custom-fit silicone silencer to help soften the metallic clinking that can happen with hanging tags during everyday movement.
The Silent Slide-On Tag slides onto your dog’s collar and does not hang from a ring. It is best for owners who want the cleanest, lowest-movement Silent option with less swing, less catching, and no dangling tag hardware.
The Silent Dangling Tag is a hanging engraved tag with a silicone silencer. It is best for owners who still want a classic dangling tag style, but with less everyday clinking.
The Silent Dangling Tag is a hanging engraved tag with a silicone silencer. It is best for owners who still want a classic dangling tag style, but with less everyday clinking.
Yes — depending on why the tag is falling off.
If your dog loses tags because they swing, catch, or hang from weak hardware, the Silent Slide-On Tag can be a smart option because it removes the hanging tag ring entirely.
If your dog is rough on tags, breaks rings, or needs a stronger active-dog attachment setup, choose Never-Fall Tags instead.
If your dog loses tags because they swing, catch, or hang from weak hardware, the Silent Slide-On Tag can be a smart option because it removes the hanging tag ring entirely.
If your dog is rough on tags, breaks rings, or needs a stronger active-dog attachment setup, choose Never-Fall Tags instead.
Engraving & Personalisation
MoodTag uses industrial fibre laser engraving to physically deep-etch your dog’s details into the stainless steel surface.
The engraving is typically etched around 50 to 100 microns deep, helping create a clear, lasting mark that is designed to stay readable through everyday wear.
Unlike light surface marking, printing, or paint-filled text, MoodTag engraving is made to keep your dog’s name and contact details clear for practical everyday ID.
The engraving is typically etched around 50 to 100 microns deep, helping create a clear, lasting mark that is designed to stay readable through everyday wear.
Unlike light surface marking, printing, or paint-filled text, MoodTag engraving is made to keep your dog’s name and contact details clear for practical everyday ID.
Every stainless steel MoodTag is backed by our Lifetime Engraving Readability Promise.
If your engraved details become unreadable through normal wear, we will replace the tag so your dog’s ID can keep doing its job.
If your engraved details become unreadable through normal wear, we will replace the tag so your dog’s ID can keep doing its job.
Yes. Most MoodTag products include front and back engraving.
Customers usually use the front for the dog’s name, short quote, or vibe line, and the back for phone number and contact details.
Customers usually use the front for the dog’s name, short quote, or vibe line, and the back for phone number and contact details.
Keep the important details clear and easy to read.
Most owners add their dog’s name on the front, then a phone number and key contact details on the back.
The most important detail is the phone number someone should call if your dog ever gets out.
Most owners add their dog’s name on the front, then a phone number and key contact details on the back.
The most important detail is the phone number someone should call if your dog ever gets out.
Guarantees & Extras
Try your MoodTag for 30 days.
If you are not happy with the quality, finish, engraving, or setup, contact us within 30 days of receiving your order and we will help make it right according to our returns policy.
This guarantee does not cover customer typos, incorrect details entered at checkout, chewing damage, misuse, or normal cosmetic wear that does not affect readability or function.
If you are not happy with the quality, finish, engraving, or setup, contact us within 30 days of receiving your order and we will help make it right according to our returns policy.
This guarantee does not cover customer typos, incorrect details entered at checkout, chewing damage, misuse, or normal cosmetic wear that does not affect readability or function.
Your dog’s ID only helps if the details stay easy to read.
If your engraved details become unreadable through normal wear, we will replace the tag.
This promise covers engraving readability, not lost tags, customer typos, cosmetic scratches, chewing damage, or misuse.
If your engraved details become unreadable through normal wear, we will replace the tag.
This promise covers engraving readability, not lost tags, customer typos, cosmetic scratches, chewing damage, or misuse.
The Lifetime Never-Fall System Guarantee applies to Never-Fall Lite and Never-Fall MAX.
If the Never-Fall Ring fails during normal use and you can provide a clear photo showing the failure, we will replace your full MoodTag setup — not just the ring.
That means your engraved tag and included MoodTag attachment hardware will be replaced.
If the Never-Fall Ring fails during normal use and you can provide a clear photo showing the failure, we will replace your full MoodTag setup — not just the ring.
That means your engraved tag and included MoodTag attachment hardware will be replaced.
The 26mm Heavy-Duty Attachment Ring is a replaceable wear-and-check component.
We recommend inspecting it regularly and replacing it if it shows wear, bending, opening, damage, or weakness.
Never-Fall MAX includes 2 extra 26mm Heavy-Duty Attachment Rings for added peace of mind.
We recommend inspecting it regularly and replacing it if it shows wear, bending, opening, damage, or weakness.
Never-Fall MAX includes 2 extra 26mm Heavy-Duty Attachment Rings for added peace of mind.
It is a free digital bonus with every order.
You will receive the download details after checkout, so you can start using it while your dog’s tag is being prepared.
You will receive the download details after checkout, so you can start using it while your dog’s tag is being prepared.