Frequently Asked Questions

We pride ourselves on being one of Australia’s fastest studios. If you place your order by 10:00 AM AEST (Mon–Fri), your tag will be laser-engraved and dispatched that exact same day.

Standard shipping is free nationwide and typically takes 4–10 business days. If you are in a hurry to secure your pet, you can upgrade to Parcel Post ($6.95) or Express Post ($9.90) at checkout for full tracking and priority delivery.

We provide a 2-hour “Oops” window. If you notice a typo in your confirmation email, reply to us immediately. If we catch it before your tag goes under the laser, we will gladly update the details for you.

No. MoodTag ships exclusively within Australia. This ensures we can maintain our lightning-fast dispatch times and provide the best possible service to our local pack.

For medium to large, highly active dogs, our 2mm thick Signature Stainless Steel is virtually indestructible. For cats, puppies, and toy breeds, we highly recommend our 1mm Chroma Aluminium collection to prevent heavy neck strain. Unsure? Check our Size Guide.

No. We refuse to use cheap, fragile jump rings. Every MoodTag is supplied with a premium, heavy-duty High-Tension Split Ring designed to withstand the rough and tumble of active dogs.

While no metal tag is 100% silent, MoodTags are precision-balanced to minimise excessive clinking. If your dog is highly sensitive to noise, our lightweight aluminium tags tend to be quieter than our solid steel options.

Unlike mall kiosks that lightly scratch the surface, our industrial fibre optic lasers physically vaporise the metal, carving your details 50 to 100 microns deep. Read more about The Science of Deep Engraving to see how we create a permanent, dirt-free, high-contrast mark.

We stand by our work with a Lifetime Readability Promise. If your dog’s details ever wear away and become unreadable under normal use, we will remake and ship a replacement tag to you absolutely free.

Having trouble thinking of a witty quote that fits on a tag? Our built-in AI Personaliser acts as your virtual assistant. Simply select your dog’s vibe (Funny, Cute, Tough), and it will automatically generate three bespoke quotes that perfectly fit our physical character limits.

We want you to be 100% confident in your purchase. If for any reason you don’t love the quality or finish of your MoodTag, simply contact us within 30 days of delivery to arrange a return for a full refund.

It is a 100% free bonus with every order! You will receive an instant digital download link in your purchase confirmation email immediately after checkout, so you can start training before your physical tag even arrives.