Contact details
- Email: admin@moodtag.com.au
- Website: moodtag.com.au
- Business: Australian-owned eCommerce brand
- Products: Personalised engraved dog ID tags
← Return to Frequently Asked Questions
Contact MoodTag
Need help with your MoodTag?
Whether you have a question about your order, engraving details, shipping, returns, guarantees, or choosing the right dog ID setup, send us a message and we’ll help point you in the right direction.
- Order Help
- Shipping Questions
- Engraving Support
- Guarantee Claims
Before You Contact Us
Help us help you faster
MoodTag makes personalised engraved pet ID tags, so the more detail you provide, the faster we can check your order and give you a useful answer.
If your message is about an existing order, please include your order number, the name used at checkout, and a clear explanation of what you need help with.
Choose The Right Support Path
What can we help you with?
Use the guide below before submitting the form so your message goes in with the right details.
Existing Order
Order changes
Need to update spelling, phone number, shape, colour, or shipping details? Contact us immediately. Changes may not be possible once production has started.
Delivery
Shipping questions
For delivery questions, include your order number and selected shipping method. Free Standard Shipping does not include tracking.
View Shipping Policy →Product Support
Engraving help
If you need help choosing what to engrave, keep the safety side simple: readable contact details matter most.
View Engraving Guide →Claims
Guarantee support
For guarantee claims, include your order details and clear photos showing the issue, engraving readability concern, or hardware problem.
View Guarantees →Send A Message
Contact MoodTag support
Fill out the form below and include as much detail as possible. If your question is about an order, please include your order number so we can check it quickly.
Useful Pages
Quick answers before you send
Many common questions can be answered instantly through these pages.
Choosing A MoodTag?
Start with the problem you want to solve
MoodTag is built around practical ID setups, not just tag shapes. Choose the collection that matches your pet’s real life.
Everyday
Never-Fall Lite
Best for everyday active dogs of any size, playful dogs, dog parks, daily walks and first upgrades from an ordinary tag.
Shop Never-Fall Lite →Strongest
Never-Fall MAX
Best for strong pullers, rough play, escape artists, large dogs, rescues and outdoor adventure dogs.
Shop Never-Fall MAX →Quiet
Silent Slide-On Tag
Best for owners who want no jingling and no metallic clinking: a jingle-free tag that sits flush on the collar.
Shop Silent Tags →Hardware
Accessories
Spare rings and car tethers to complete your dog’s setup.
Shop Accessories →Contact FAQs
Common questions before contacting us
What should I include when contacting MoodTag about an order?
Please include your order number, the name used at checkout, your email address, and a clear explanation of what you need help with.
Can I change my engraving details after ordering?
Contact us immediately. Because personalised tags can move into production quickly, changes may not be possible once production has started.
What should I send for a guarantee claim?
Include your order details and clear photos showing the issue. For Never-Fall claims, photos should clearly show the relevant ring or hardware concern.
Do you offer phone support?
MoodTag primarily handles support through email and the contact form so we can review order details, photos, engraving information and shipping records properly.