Need Help With Your MoodTag?
Whether you have a question about your order, engraving details, shipping, returns, guarantees, or choosing the right dog ID setup, send us a message and we’ll help point you in the right direction.
Help Us Help You Faster
MoodTag makes personalised engraved pet ID tags, so the more detail you provide, the faster we can check your order and give you a useful answer.
If your message is about an existing order, please include your order number, the name used at checkout, and a clear explanation of what you need help with.
Contact Details
- Email: admin@moodtag.com.au
- Website: moodtag.com.au
- Business: Australian-owned eCommerce brand
- Products: Personalised engraved dog and cat ID tags
What Can We Help You With?
Use the guide below before submitting the form so your message goes in with the right details.
Order Changes
Need to update spelling, phone number, shape, colour, or shipping details? Contact us immediately. Changes may not be possible once production has started.
Shipping Questions
For delivery questions, include your order number and selected shipping method. Free Standard Shipping does not include tracking.
View Shipping Policy →Engraving Help
If you need help choosing what to engrave, keep the safety side simple: readable contact details matter most.
View Engraving Guide →Guarantee Support
For guarantee claims, include your order details and clear photos showing the issue, engraving readability concern, or hardware problem.
View Guarantees →Contact MoodTag Support
Fill out the form below and include as much detail as possible. If your question is about an order, please include your order number so we can check it quickly.
Quick Answers Before You Send
Many common questions can be answered instantly through these pages.
Start With The Problem You Want To Solve
MoodTag is built around practical ID setups, not just tag shapes. Choose the collection that matches your pet’s real life.
Classic Engraved Tags
Best for everyday dogs that need a premium stainless steel ID tag with clear deep laser engraving.
Shop Classic Tags →Silent Tags
Best for owners who want less jingling, less metallic clinking, and a quieter collar setup.
Shop Silent Tags →Never-Fall Tags
Best for active dogs that keep losing, snapping, bending, or breaking ordinary tags and rings.
Shop Never-Fall Tags →Cat ID Tags
Best for cats and small pets that need a simple visible ID tag with readable contact details.
Shop Cat ID Tags →Common Questions Before Contacting Us
Please include your order number, the name used at checkout, your email address, and a clear explanation of what you need help with.
Contact us immediately. Because personalised tags can move into production quickly, changes may not be possible once production has started.
Include your order details and clear photos showing the issue. For Never-Fall claims, photos should clearly show the relevant ring or hardware concern.
MoodTag primarily handles support through email and the contact form so we can review order details, photos, engraving information and shipping records properly.