Shipping Policy
Simple shipping options for premium engraved dog ID tags, with free standard shipping on every order, optional Shipping Protection, and free Parcel Post when your order is over $100.
Spend over $100 and Parcel Post will be free at checkout — giving you tracked delivery and extra peace of mind.
Free Standard Shipping
Letterbox-friendly slimline mail, sent within Australia via Australia Post.
- ⏱️ 4–10 business days after dispatch
- 📮 Letterbox-friendly delivery
- 📦 No tracking included
- 🛡️ No insurance or replacement cover included
Parcel Post
Tracked Parcel Post for customers who want delivery updates and extra peace of mind.
- ⏱️ 3–6 business days after dispatch
- 📍 Australia Post tracking included
- 🛡️ Insurance included for peace of mind
- ✅ Free when your order is over $100
Express Post
Tracked express shipping for customers who want the fastest delivery option available.
- ⏱️ 1–3 business days after dispatch
- 🚀 Priority studio dispatch
- 📍 Australia Post tracking included
- 🛡️ Insurance included for peace of mind
Shipping Protection — $1.95
Add Shipping Protection at checkout to cover your order with a priority remake and Express Post replacement if Australia Post loses your order after dispatch.
Important: Free Standard Shipping does not include tracking, insurance or replacement cover. Once your order has been dispatched with Free Standard Shipping, MoodTag cannot track, insure, remake or replace items lost because of Australia Post delivery failure unless Shipping Protection was purchased, except where required under Australian Consumer Law.
Build your dog’s premium engraved ID setup in just a few minutes.
Fast Dispatch From Australia
Same-day dispatch: Orders placed before 10:00am AEST, Monday to Friday, typically ship the same business day where operationally available.
Next business day dispatch: Orders placed after 10:00am AEST, on weekends, or on public holidays usually ship the next business day.
Which Shipping Option Should You Choose?
Choose Free Standard Shipping if…
You are happy with letterbox-friendly delivery and do not need tracking or replacement cover.
Add Shipping Protection if…
You want cover for a priority remake and Express Post replacement if Australia Post loses your order after dispatch.
Choose Parcel Post if…
You want tracking, insurance, and more peace of mind. It is also free when your order is over $100.
Choose Express Post if…
You want the fastest available shipping option with tracking and priority studio dispatch.
Shipping FAQs
Yes. Every MoodTag order includes free standard shipping within Australia. Orders over $100 also qualify for free Parcel Post shipping at checkout.
Free Standard Shipping is sent as letterbox-friendly slimline mail and does not include tracking, insurance or replacement cover. Parcel Post includes Australia Post tracking and insurance for customers who want extra peace of mind.
Shipping Protection is an optional $1.95 checkout add-on. If Australia Post loses your order after dispatch, Shipping Protection covers your order with a priority remake and Express Post replacement.
Free Standard Shipping does not include tracking, insurance or replacement cover. Once your order has been dispatched with Free Standard Shipping, MoodTag cannot track, insure, remake or replace items lost because of Australia Post delivery failure unless Shipping Protection was purchased, except where required under Australian Consumer Law.
If you choose Parcel Post or Express Post, you will receive your tracking link via email after your order has been packed and dispatched. Free Standard Shipping does not include a tracking number.
No. MoodTag currently ships exclusively within Australia so we can keep fulfilment simple and reliable for Australian dog owners.
Orders placed before 10:00am AEST, Monday to Friday, typically ship the same business day where operationally available. Orders placed after 10:00am usually ship the next business day.