Terms & Conditions

MoodTag (“we”, “us”, “our”) is an Australian eCommerce brand selling premium personalised engraved dog ID tags, cat ID tags, and related pet ID setups.

MoodTag’s current product structure is built around practical pet ID needs:

MoodTag is not a generic tag shop. Our products are designed around readable engraving, practical setup selection, and pet ID systems that match real pet behaviour.

These Terms apply when you:

• Visit or use moodtag.com.au
• Browse MoodTag products or product categories
• Create, customise or preview an engraved pet ID tag
• Place an order through our website
• Contact us about an order, product, return, refund, guarantee or support request
• Interact with any website content, product information or checkout feature

If you do not agree with these Terms, you should not use our website or place an order.

When you place an order, you agree that all details provided are true, accurate and complete. This includes your name, email address, phone number, shipping address, billing details, product selection and engraving information.

An order is not accepted until payment has been received and the order has been confirmed by our system. We may refuse, cancel or refund an order where reasonably necessary, including where:

• A product is unavailable
• There is a pricing, product listing or checkout error
• The order contains prohibited engraving content
• The engraving request cannot reasonably be produced
• We suspect fraud, misuse, abuse or unauthorised payment activity
• The delivery address appears incomplete, invalid or inconsistent

Product availability, pricing, colours, shapes, hardware, included accessories and offers may change from time to time.

Most MoodTag products are personalised and made to order. You are responsible for entering correct engraving details before submitting your order.

If you enter the wrong phone number, wrong name, incorrect spelling or incorrect details, MoodTag is not responsible for replacing or refunding the product unless required by law.

We may make small spacing, sizing, alignment or line-break adjustments to help the engraving fit the physical tag and remain readable. We will not intentionally change the meaning of your submitted text.

MoodTag may display a live preview or product preview on eligible product pages. The live preview is designed to help you check the general layout, front engraving, back engraving, tag shape and readability before ordering.

The live preview is a practical visual guide, not a guaranteed manufacturing proof. Final engraving may vary slightly due to:

• Screen size, brightness, colour and display differences
• Tag shape, size and physical engraving area
• Production tolerances and engraving settings
• Line breaks, scaling, spacing and layout adjustments needed for readability

You remain responsible for checking that the submitted engraving text is correct before placing your order.

You must not submit engraving text that is unlawful, defamatory, threatening, harassing, hateful, discriminatory, sexually explicit, abusive, misleading, invasive of another person’s privacy, or otherwise inappropriate.

We may refuse, cancel or refund an order containing prohibited content. If production has not started, we may refund the order. If production has already started, we will assess the situation reasonably and in line with applicable law.

All prices on moodtag.com.au are listed in Australian dollars and are GST inclusive unless stated otherwise.

Payment must be received in full before production begins. We may use third-party payment providers to process payments securely.

Promotional offers, discounts, shipping offers, free items, upgrade offers and limited-time deals apply only as stated on the website at the time of purchase. Offers may be changed, paused or removed without notice, subject to applicable law.

If a discount code, promotion or checkout rule is used incorrectly, abused, or applied due to a technical error, we may cancel or adjust the order where reasonably necessary.

Because many MoodTag products are personalised and made to order, cancellations or changes may not be possible once production has started.

If you need to request a change, contact us immediately at admin@moodtag.com.au. We will try to help where possible, but we cannot guarantee changes after an order has entered production.

If a change is possible, it may delay production or dispatch. If the requested change requires a different product, setup, size, colour, hardware option or shipping method, additional charges may apply.

Never-Fall Tags are designed for active dogs that put ordinary tag hardware to the test. They are built around a stronger attachment setup, but no dog tag, collar, ring or accessory can be guaranteed to be impossible to lose or damage in every possible situation.

The 48kg and 100kg ratings refer to pull-force testing on the MoodTag Never-Fall Ring. They do not refer to your dog’s body weight.

The 26mm Heavy-Duty Attachment Ring is a replaceable wear-and-check component. You are responsible for regularly checking your dog’s collar, D ring, tag hardware and attachment rings for wear, bending, opening, damage or weakness.

Never-Fall products are not a substitute for responsible collar maintenance, safe supervision, correct attachment, or regular hardware inspection.

Silent Tags are designed to reduce everyday jingling, clinking and collar noise. They are not guaranteed to remove every possible sound in every possible situation.

Noise may still occur depending on the collar, other accessories, movement, fit, hardware, environment and how the tag is worn.

Shipping options, fees, dispatch timelines and delivery estimates are set out in our Shipping Policy, which forms part of these Terms.

Delivery times are estimates only and may be affected by Australia Post, carrier delays, public holidays, weather events, incorrect addresses, peak periods or circumstances outside our control.

You are responsible for providing a complete and accurate delivery address. If an order is delayed, lost, returned or misdelivered because the address you provided was incorrect or incomplete, additional shipping or replacement costs may apply.

View our Shipping Policy here: Shipping Policy.

Our approach to returns and refunds is set out in our Returns & Refunds Policy, which forms part of these Terms.

Because most MoodTag products are personalised and made to order, change-of-mind returns may not be accepted for customised products unless required by law.

Nothing in these Terms limits or excludes any rights you may have under Australian Consumer Law, including consumer guarantees that cannot be excluded.

If there is a genuine issue with your product, please contact us with your order details and clear photos so we can assess the issue and help resolve it fairly.

View our Returns & Refunds Policy here: Returns & Refunds Policy.

MoodTag may offer commercial guarantees or promises, including the 30-Day Peace of Mind Guarantee, Lifetime Engraving Readability Promise and Lifetime Never-Fall System Guarantee for eligible products.

These guarantees are subject to their stated terms, exclusions, proof requirements and product eligibility. They are provided in addition to, and do not limit, your rights under Australian Consumer Law.

View our full guarantee terms here: MoodTag Guarantees.

You are responsible for using MoodTag products safely and appropriately. This includes:

• Checking engraving details before ordering
• Attaching the tag correctly to your pet’s collar or approved setup
• Regularly inspecting collars, D rings, attachment rings and hardware
• Replacing worn, bent, opened, damaged or weakened hardware
• Keeping the tag clean enough for the engraving to remain readable
• Removing or replacing products that become unsafe, damaged or unsuitable

MoodTag products are pet ID products. They are not toys and should not be chewed, swallowed, modified, used as restraint equipment or used for any purpose other than pet identification.

You agree not to misuse moodtag.com.au. This includes attempting to interfere with website security, scrape content, overload the site, access restricted systems, upload malicious code, use the site for unlawful purposes, or interfere with other customers’ use of the website.

We may restrict, suspend or block access to the website where we reasonably believe there is misuse, fraud, abuse or security risk.

All website content, branding, product photos, videos, product names, page layouts, designs, copy, logos, icons, graphics and other materials on moodtag.com.au are owned by MoodTag or licensed to us.

You must not copy, reproduce, modify, distribute, scrape, republish, sell, imitate or use our intellectual property without written permission.

To the maximum extent permitted by law, MoodTag is not liable for indirect, incidental, special or consequential losses arising from your use of our website, products, shipping services, third-party providers or personalised order details submitted by you.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right, remedy or liability that cannot be excluded under Australian Consumer Law or other applicable law.

Our website may use third-party providers for payments, shipping, analytics, advertising, hosting, email, security, customer support and other business operations.

We are not responsible for third-party websites, platforms, payment gateways, shipping providers or services outside our reasonable control. Your use of third-party services may also be subject to their own terms and privacy policies.

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store and disclose personal information.

View our Privacy Policy here: Privacy Policy.

We may update these Terms from time to time. The latest version will be posted on this page with a revised “Last updated” date.

Continued use of our website or placing an order after the Terms are updated means you accept the updated Terms.

These Terms are governed by the laws of Queensland, Australia. You submit to the non-exclusive jurisdiction of the courts of Queensland and any courts that may hear appeals from those courts.