← Return to Frequently Asked Questions
Australia-Wide Shipping
Simple shipping options for premium engraved dog ID tags, with free standard shipping on every order, optional Shipping Protection, and free Parcel Post when your order is over $100. Parcel Locker delivery requires Parcel Post or Express Post.
Spend over $100 and Parcel Post will be free at checkout: giving you tracked delivery, Parcel Locker compatibility, and extra peace of mind.
Included On Every Order
FREE
Letterbox-friendly slimline mail, sent within Australia via Australia Post. This option is not suitable for Parcel Locker addresses.
Best Balance
$8.90 or FREE over $100
Tracked Parcel Post for customers who want delivery updates, Parcel Locker delivery, and extra peace of mind.
Fastest Option
$12.90
Tracked express shipping for customers who want the fastest delivery option available. Suitable for Parcel Locker addresses.
Optional Checkout Add-On
Add Shipping Protection at checkout to cover your order with a priority remake and Express Post replacement if Australia Post loses your order after dispatch.
Important: Free Standard Shipping does not include tracking, insurance, Parcel Locker delivery, or replacement cover. Once your order has been dispatched with Free Standard Shipping, MoodTag cannot track, insure, remake or replace items lost because of Australia Post delivery failure unless Shipping Protection was purchased, except where required under Australian Consumer Law.
Build your dog’s premium engraved ID setup in just a few minutes.
Choose Your Never-Fall TagSame-day dispatch: Orders placed before 10:00am AEST, Monday to Friday, typically ship the same business day where operationally available.
Next business day dispatch: Orders placed after 10:00am AEST, on weekends, or on public holidays usually ship the next business day.
You are happy with letterbox-friendly delivery to a standard postal address and do not need tracking, Parcel Locker delivery, or replacement cover.
You want cover for a priority remake and Express Post replacement if Australia Post loses your order after dispatch. This does not add tracking or Parcel Locker compatibility to Free Standard Shipping.
You want tracking, insurance, Parcel Locker delivery, and more peace of mind. It is also free when your order is over $100.
You want the fastest available shipping option with tracking, Parcel Locker compatibility, and priority studio dispatch.
Yes. Every MoodTag order includes free standard shipping within Australia. Orders over $100 also qualify for free Parcel Post shipping at checkout.
Free Standard Shipping is sent as letterbox-friendly slimline mail and does not include tracking, Parcel Locker delivery, insurance or replacement cover. Parcel Post includes Australia Post tracking, Parcel Locker compatibility, and insurance for customers who want extra peace of mind.
No. Free Standard Shipping is sent as letterbox-friendly slimline mail and is not suitable for Parcel Locker addresses. If you want your order sent to a Parcel Locker, please choose Parcel Post or Express Post at checkout.
Shipping Protection is an optional $1.95 checkout add-on. If Australia Post loses your order after dispatch, Shipping Protection covers your order with a priority remake and Express Post replacement.
Free Standard Shipping does not include tracking, insurance or replacement cover. Once your order has been dispatched with Free Standard Shipping, MoodTag cannot track, insure, remake or replace items lost because of Australia Post delivery failure unless Shipping Protection was purchased, except where required under Australian Consumer Law.
If you choose Parcel Post or Express Post, you will receive your tracking link via email after your order has been packed and dispatched. Free Standard Shipping does not include a tracking number.
No. MoodTag currently ships exclusively within Australia so we can keep fulfilment simple and reliable for Australian dog owners.
Orders placed before 10:00am AEST, Monday to Friday, typically ship the same business day where operationally available. Orders placed after 10:00am usually ship the next business day.
